FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
What are your Customer Service hours of operation?
Our Customer Service department is available to assist you Monday – Friday, 8 am – 5 pm GMT. Please expect a delay in response time on all national holidays. For general inquiries, please contact us.
Are T3 diffusers universal?
No, not all T3 diffusers are universal. Specific dryer compatibility will be noted within the details of each diffuser product detail page. Please check the specific product details to ensure that they will work together.
Why are some of my favorite products no longer offered on your website?
We consistently strive to offer our customers the newest innovations and most cutting-edge technology by introducing new products.
As a result, we need to discontinue some older products in our assortment. We hope that you will try one of our newest products and achieve even greater results. If you have additional questions on our product offering, please contact us.
My product isn't working properly. What should I do?
Please visit our Warranty Information page to ensure that your specific product meets the warranty claim requirements. If your item falls outside the warranty requirements, please file a claim and we will respond to your inquiry within 72 hours.
How can I add two promo codes to my order?
At this time, our website can only accept one promo code per order.
What does it mean when an item is listed as "Final Sale"?
This means that the item is yours to keep and it cannot be returned.
Do items sold as “Final Sale” still qualify for warranty coverage?
Yes, all T3 tools have a 2-year limited product warranty.
Do you sell E-Gift Cards?
No, we don't currently offer E-Gift Cards.
I have submitted an email inquiry and haven't received a response.
Due to a high volume of inquiries, please allow up to 2 business days to receive a response, and be sure to check your junk mailbox. If you are still awaiting a response, please contact us.
Returns
How can I process a return?
Please visit returns page.
Orders
Below are some of are common questions about orders
Can I cancel my order?
Because we want to get your T3 tools to you ASAP, we are unable to cancel or make changes to an order once it has been submitted. If you aren’t completely satisfied with your T3 product, don’t worry. We offer returns within 14 days of purchase for a full refund.
How do I know if ordering online is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our website, we use encryption technology to protect your information as it is transmitted to us.
If for any reason you are not comfortable shopping online, please feel free to place your order with us directly.
How long does it take to process an order?
Orders must be received by 2pm GMT Monday - Friday to be processed the same day.
How can I track the status of my order?
When your order ships, you will receive a shipping confirmation via email with your tracking number and a link to view the status of your shipment. If you have any other questions, please contact us.
What do I do if my tracking shows delivered, but I did not receive my order?
Please contact our support team at info@hairmax.co.uk. We'll be sure to file a claim for your shipment and see what options are available to make things right. Claims related to damaged or missing shipments must be filed within the first 30 days of receipt to be considered. T3 cannot be held responsible for any missing or damaged products if we are not notified within this time period.
How long does it take to receive a refund for a returned order?
It typically takes 4-5 business days for your return to reach our warehouse. Refunds can take up to 3-7 business days to hit your account once the refund is issued to your original payment method.